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Front Office Manager-Five Star Country Boutique Hotel-Development

Position: Front Office Manager
Operation: 5* Boutique Grade II Hotel (2 AA Rosette F&B operation)
Location: Oxfordshire
Start Salary: £30,000 pa
Working Hrs: 5 Days / 40 to 48 hrs pwk

Famed quintessentially-British 5* Boutique Country-House Hotel situated in the heart of Oxfordshire. Beautifully-designed contemporary styled 2 AA Rosette Restaurant Grill with heated Terrace and Lounge Bar with Function space. Offering inspired modern British all-day dining celebrating seasonal premium produce sourced from local farms and estates.
Cap: total of 110 – 120 covers (dining room + terrace + lounge bar)
3,000 plus covers per wk
Busy event calendar – balance of corporate, private and wedding business through the year.
7 day operation – 95% to 100% occupancy all year round.
High end, cosmopolitan clientele – mission to deliver unrivalled levels of customer care and service within a relaxed, welcoming home-from-home environment – attention to detail, anticipating and exceeding guest expectations – aim to provide an exceptional guest experience with the ‘wow’ factor.
Head Office: well structured, inter-linked departmental support including finance and accounts, sales and marketing, purchasing and payroll, HR and training teams.
Opportunity to work for an expanding, forward-thinking, progressive, independent group championing professional and team values alongside ethical-green best working practises (sourcing best seasonal produce, meat and poultry from home-farm) – track record of development and progression from within. Offering good levels of trust and autonomy – known for work-life balance and recognition-reward. Input and ideas encouraged – “everyone has a voice in how we do things, chance to see your ideas in the day to day business.”

Responsible for the effective management of the Hotel Front Desk, reception and reservations teams – key areas include:
Focus on greeting arriving and departing guests ensuring the team deliver a flawless, personalised, high level of service to all guests whilst delivering maximum revenue levels through tailored up selling at every level – aim to exceed guest expectation
Gathering and reporting guest feedback; Guest Service & Concierge duties; pro-active walk rounds to observe and report back to the relevant Heads of Dept.
Weekly Sales and Revenue meetings to understand and oversee the Hotel Revenue management strategy
Ensuring reception and reservation teams maximise all opportunities to encourage guests to re-book directly; to gather information on guest preferences; ensuring all reservation details, Hotel credit and cancellation charges are processed accurately
Team training and development encouraging ownership and an environment of service excellence
Additional: daily Front Office data-entry, admin and reporting sheets; efficient and safe handling of all cash and credit-card transactions; floats and banking; overseeing the Night FO team to ensure all Night Audits are carried out; Front Office compliance and due diligence files

Seeking a passionate, service-guest orientated Assistant / Jnr Front Office Manager with high energy levels and personality coupled with proven experience gained within a comparable 4* to 5* Hotel or Members Club operation.
Key essentials: strong communication, inter-personal and organisation skills; attention to detail; positive, pro-active ‘can do’ approach; decisive with good numeracy and IT skills; comprehensive knowledge of all Front Office activities; experience and confidence dealing with high-end clientele; ability to work well under pressure demonstrating effective team management skills.

Start salary: £30,000 per annum
Permanent contract subject to standard 3 months probationary period: training and orientation on all systems; regular performance-related salary reviews; external courses as required; workplace pension option; 28 days paid annual leave; Manager’s F&B allowance plus company discounts; uniform allowance; meals on duty; movement / progression within this acclaimed boutique group
Working Hours: 40 to 48 hrs pwk / 5 days
August 2020 start available / able to accommodate notice
In accordance with the Asylum and Immigration Act 1996, candidates must prove their right to work in the UK – Verification of Documentation will be undertaken as part of FCR recruitment process



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